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  1. Plotly Support
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  3. Plotly Cloud

Plotly Cloud

  • How can I delete my Plotly account?
  • How can I change my plan?
  • I updated my app locally and the main file is no longer the same, but I can't choose a new main file in Plotly Cloud.
  • How can I cancel my Plotly subscription?
  • I'm trying to publish an app that runs background callbacks, but it doesn't work.
  • My employer is expensing my Plotly subscription and needs the invoice. Where can I find it?
  • I improved my app after publishing it. Can I change what I initially uploaded?
  • My app logs say "Shutting down: Master" but I didn't do anything. What happened?
  • My app is displaying a 502 or 503 "Unavailable" error. What should I do?
  • I only want certain people to see my app, but the "Private" option is not available.
  • How can I fix a "Failing" status?
  • My app has the "App limit reached" status. What does this mean?
  • Why am I getting "No app running at this URL" when trying to view my app?
Plotly Support